Websites are meant to lead viewers and customers into an immersive environment where they can learn, watch and read about you and your services.

The Web has become an increadably powerful digital tool which functions as a lead generation and data capture engine. In the same way retail stores have begun capturing data for marketing purposes.

Almost every major retailer, from grocery chains to investment banks to the U.S. Postal Service, has a “predictive analytics” department devoted to understanding not just consumers’ shopping habits but also their personal habits, so as to more efficiently market to them.

This era of customer supplied information and social forensics will lead us towards a personalized web browsing experience.

Imagine if Garmin collected all of the data from runners around the world. All of a sudden Garmin knows at what time their customers are running, or walking, where they exercise and for how long.

“If you use a credit card or a coupon, or fill out a survey, or mail in a refund, or call the customer help line, or open an e-mail we’ve sent you or visit our Web site, we’ll record it and link it to your Guest ID,” Pole said. “We want to know everything we can.”

This is how Target figured out a teen girl was pregnant before her father did. They made sense of the information they were collecting, found useful patterns and used this information to create powerful advertising campaigns.

In digital marketing this process of comprehending and discerning meaning involves a computer-automated analysis of blog postings, comments, reading habits, likes and anything else customers share online, looking for insights into how ideas spread and buyers buy.

Closing Thought:

I think digital marketing is starting to look more like art & science, rather than just science.

photo credit: Nick-K (Nikos Koutoulas) via cc

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.

    

For the last year or so there was a lot of hype surrounding the use of social networks from a marketing and public relations perspective. Then came the question of ROI on Social Media.

Look at how far we’ve come…

I am happy to say that in the world of online interaction… we are moving on.

Over the last year we have figured out to engage, track and leverage social networks as a piece of our organizations marketing and PR efforts. Now that we’ve done that…What’s next, you say?

The Internet is leaving the computer at home. We are taking the internet with us everyday on our blackberry, iphones, droids etc.

We are able to access information on the web from virtually every place on earth, no pun intended…(it’s not virtual, it’s real…)

The Future is in the palm of your hand..in the form of a mobile phone/device…

One day soon, my blackberry will ping me when the dryer is done and my refrigerator will send me a message when it is time to buy more Dr. Pepper after sensing that the refrigerator is low on soda.

When thinking about the next use of mobile devices what do you imagine? I think appliances, cars and tv’s will the the first things to ‘communicate’ with my mobile phone… what do you think?

I believe we are also going to watch our mobile devices become our keys, phones & wallets combined…

Mobile is the pre-cursur to the Semantic Web..or the Personal Web…the cloud?, er  3.0….ohh no…here we go again…

The Future Internet – Web 3.0: http://www.youtube.com/watch?v=off08As3siM

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.

    

For those who think facebook is the extent of your online persona – think again. We are entering a new era and those migrating into social networks are quickly learning how to communicate online.

I like the idea that we are collectively learning and brainstorming how to use social media. Do you think it is a learned skill…?

In Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky discusses the mass amateurization that comes with social media and what “happens when people are given the tools to do things together, without needing traditional organizational structures.”

So, are you ready to dive in?

S is for Social

Social Media has given individuals an online platform to facilitate the sharing of information. We share ideas, songs, powerpoints- you name it, you can find opinions and ideas about that topic online and this information is now within your social network.

O is for Openness

The social web encourages transparency. There is no way to hide what you say online, everything is searchable and archived. The Freedom of Information age is upon us.

U is for Ubiquitos

Access will be mobile, allowing for constant interacting among individuals through virtual, online portals.

P is for Privacy

The internet and the information being gathered by google, facebook, linkedin, gist and twitter is a gold mine for marketers who want to anticipate our next move and find creative uses of GPS enabled location-tracking devices, like cell phones. When and where I’ll be hungry is a great place for a sidewalk lunch-special sign, isnt it?

What does all this lead to?

Well, it leads to the to optimization of the optimizer or a place where machines can analyze all the data on the Web, and computers behave like personal assistants and ultimately can respond to my questions and recommend my likes and dislikes based upon our prior behavior.

What is your next move online?

-Mike

www.MikeToner.com

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.

    

Yes, but maybe you started off with social media the way I did; quietly listening while learning the ropes, lurking and not really being social at all!

In fact, my first tweet was on October, 26th 2007. Great, except- I sent 15 tweets in the first month and not one was an @ message! I wasn’t talking to anyone… I wasn’t there yet.

Today, I am somewhere between participation and relationship building with regards to social media. I’ve made the mind shift from 1-way to 2-way, although I sometimes find myself reverting back to my old 1-way ways.

This almost implies tuning out a little, doesn’t it?

In order to concentrate on providing value, I may need to block out some of the noise. Perhaps stepping out of the echo chamber will allow me to focus on the task at hand. A Tim Ferriss’esque idea -no doubt.

During my own adoption of social media, I focused heavily on reading and listening, so much so- that this has become a comfort zone for me to run back to. Recently, I have stopped reading my google reader everyday. Instead, I am going to do some thinking of my own and stop relying on old meme’s to create new content.

I hope that by eliminating distractions I will be able to provide quality information and value to my network.

Where are you on the social media curve?

-MikeToner

www.MikeToner.com

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.

    

Yesterday I had an opportunity to speak to a group of graduate students earning their degree in Strategic Public Relations at George Washington University. I focused primarily on the Social Media Press Release and what steps they can take as PR professionals to create shareable, interactive news releases.

Here are two questions from the class:

My Answer:

Sure, if you felt it would be well received you could include an SMPR as an HTML document in the body of an email; however, each journalist or blogger will vary on how they prefer to receive press releases.

What’s your answer?

How would you think organizations should email SMPR formatted news? In an email, a link…?

Question #2

My Answer:

I am not sure how many journalists or bloggers are publishing the full text press release to begin with? Of course there are certain news sites have automated, full text postings of the press release in which the SMPR may or not be retained, depending on technical limitations of the news site. In general, I would venture to say that the SMPR does not lend itself to full text re-posting, but rather- it seems to lend itself to well-reasoned and well informed reporting, thus encouraging the journalist or blogger to use the facts presented to craft their story.

Please feel free to leave some comments and help answer the questions from these students.

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.