Websites are meant to lead viewers and customers into an immersive environment where they can learn, watch and read about you and your services.

The Web has become an increadably powerful digital tool which functions as a lead generation and data capture engine. In the same way retail stores have begun capturing data for marketing purposes.

Almost every major retailer, from grocery chains to investment banks to the U.S. Postal Service, has a “predictive analytics” department devoted to understanding not just consumers’ shopping habits but also their personal habits, so as to more efficiently market to them.

This era of customer supplied information and social forensics will lead us towards a personalized web browsing experience.

Imagine if Garmin collected all of the data from runners around the world. All of a sudden Garmin knows at what time their customers are running, or walking, where they exercise and for how long.

“If you use a credit card or a coupon, or fill out a survey, or mail in a refund, or call the customer help line, or open an e-mail we’ve sent you or visit our Web site, we’ll record it and link it to your Guest ID,” Pole said. “We want to know everything we can.”

This is how Target figured out a teen girl was pregnant before her father did. They made sense of the information they were collecting, found useful patterns and used this information to create powerful advertising campaigns.

In digital marketing this process of comprehending and discerning meaning involves a computer-automated analysis of blog postings, comments, reading habits, likes and anything else customers share online, looking for insights into how ideas spread and buyers buy.

Closing Thought:

I think digital marketing is starting to look more like art & science, rather than just science.

photo credit: Nick-K (Nikos Koutoulas) via cc

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.

    

Do marketers avoid being persuaded by their own art?

Or do marketers love the hypnosis that comes from their own craft?

Over the past 3 years I’ve worked with a lot of marketing and PR professionals. As a result of the work I see happening around me I have become much more aware of my surroundings and the messages that are being sent to be from products and logos. Simultaneously, I have found myself analyzing and critiquing advertising campaigns.

I feel comfortable saying that most folks find a little enjoyment in making sure Apple doesn’t do something politically incorrect, or that Coca Cola doesn’t run into a communication crisis over water pollution or something, right?

We all want brands to do well- but not too well. I also think that fans of good branding campaigns enjoy that the message being received by them also says something about them.

But I wonder if marketers are a little too keen on the meanings of messages and ads they see in their everyday lives? Take McDonalds Olympic ads: I know that Olympians don’t eat McDonalds and drink soda. Or what about Gas and oil companies? We have all noticed an increasing amount of commercials and positive green campaigns. But- because I recognize the message being sent, what does that say about me? I still eat McDonalds. I still buy gas.

I think the interview with Exxon’s CEO, Rex Tillerman was one of the best examples of a company explaining themselves. He said his job is to provide, fast and reliable energy.”- That’s it- Not to save the world. Remember, he wants to get paid just like you and I – and I think he was correct in saying this isn’t up to just Exxon.

Consumers have the power. If we continue to buy cars that run on gas -we fuel the flames- so to speak. He explains that there is not just one simple solution; this will take a hybrid (some jokes?) approach. We will need to combine other energy sources; sun, water, light & wind, to create a balanced energy solution. Now I sound like a politician…

I believe that Exxon and others like them can sit back and wait for their consumers to tip the multi-faceted energy scales from oil to something else. But Green Ad’s do nothing for me.

We have to walk the walk first to bring about change- literally, walk.

When is bike to work day? Did I miss it?

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.