When there is a mission involved people are more likely to share and care… My mission is to share with you information and opinions from other people that influence me. I believe that if I can share their passions I can help create a more positive influence in the lives of those around me. “If... Read More →

This is a follow up to my thoughts from Monday’s post on customer service. I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright... Read More →

As I headed to the Kennedy Center last night for a show, I began thinking about the preparation involved in stage production and what an immense undertaking it is. The behind the scenes work takes months to produce a seemingly effortless result; the performance. I was always taught that the trick to acting is to... Read More →

“First seek to understand, then seek to be understood.” Interpersonal communication is the process of sending and receiving information or more easily described as: communicating with another person. This communication can be verbal or nonverbal. The idea is simple, but the implications are monstrous. It seems so easy to say, “I communicate well with others.” But how... Read More →