For the last year or so there was a lot of hype surrounding the use of social networks from a marketing and public relations perspective. Then came the question of ROI on Social Media.

Look at how far we’ve come…

I am happy to say that in the world of online interaction… we are moving on.

Over the last year we have figured out to engage, track and leverage social networks as a piece of our organizations marketing and PR efforts. Now that we’ve done that…What’s next, you say?

The Internet is leaving the computer at home. We are taking the internet with us everyday on our blackberry, iphones, droids etc.

We are able to access information on the web from virtually every place on earth, no pun intended…(it’s not virtual, it’s real…)

The Future is in the palm of your hand..in the form of a mobile phone/device…

One day soon, my blackberry will ping me when the dryer is done and my refrigerator will send me a message when it is time to buy more Dr. Pepper after sensing that the refrigerator is low on soda.

When thinking about the next use of mobile devices what do you imagine? I think appliances, cars and tv’s will the the first things to ‘communicate’ with my mobile phone… what do you think?

I believe we are also going to watch our mobile devices become our keys, phones & wallets combined…

Mobile is the pre-cursur to the Semantic Web..or the Personal Web…the cloud?, er  3.0….ohh no…here we go again…

The Future Internet – Web 3.0: http://www.youtube.com/watch?v=off08As3siM

When there is a mission involved people are more likely to share and care…

My mission is to share with you information and opinions from other people that influence me. I believe that if I can share their passions I can help create a more positive influence in the lives of those around me.

“If you get it, share it” sorta‘ thing…

Here’s a look inside my friends and heroes and while some may not know this firsthand, I admire and learn from you and get my daily dose of humor from you:

These are professionals, leaders, comedians, photographers, teachers, in no particular order:

Tripp, in Living the Truth, your demeanor and outlook always remind me of something larger than myself. Tripp sums a lot of my unwanted anxiety when he writes, “My stress and my worries are often slightly out of perspective.”

Jake: The future is safe with you teaching the next generation of leaders.

Lackeyman, you had the guts to change your major, pursue your dreams and turn your passion for photography, video and allthings multimedia into your life’s work.

Rob, you continually push the envelope with your comedy and your writing.

Geoff, you are a true social believer in social media for social good. I continue to learn the importance of putting the team before the individual- something I believe in and understand the challenge it has become in public relations.

Jonathan, I admire your entrepreneurial spirit.

Meghan: You have an opportunity to influence the direction of the US Army‘s future social media policy and how we learn and communicate with soldiers and their families and all American’s via these new mediums.

Mike: You rocked the DC Improv- keep making jokes.

The past few weeks have been alive with inspiration and hope for me. I am working on blog post which I hope to share sooner than later that involves an editorial calendar and the best way I can convey what this blog is supposed to be about.

I’ve got my mission.

I’ve got my outline.

Stay tuned…

For those who think facebook is the extent of your online persona – think again. We are entering a new era and those migrating into social networks are quickly learning how to communicate online.

I like the idea that we are collectively learning and brainstorming how to use social media. Do you think it is a learned skill…?

In Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky discusses the mass amateurization that comes with social media and what “happens when people are given the tools to do things together, without needing traditional organizational structures.”

So, are you ready to dive in?

S is for Social

Social Media has given individuals an online platform to facilitate the sharing of information. We share ideas, songs, powerpoints- you name it, you can find opinions and ideas about that topic online and this information is now within your social network.

O is for Openness

The social web encourages transparency. There is no way to hide what you say online, everything is searchable and archived. The Freedom of Information age is upon us.

U is for Ubiquitos

Access will be mobile, allowing for constant interacting among individuals through virtual, online portals.

P is for Privacy

The internet and the information being gathered by google, facebook, linkedin, gist and twitter is a gold mine for marketers who want to anticipate our next move and find creative uses of GPS enabled location-tracking devices, like cell phones. When and where I’ll be hungry is a great place for a sidewalk lunch-special sign, isnt it?

What does all this lead to?

Well, it leads to the to optimization of the optimizer or a place where machines can analyze all the data on the Web, and computers behave like personal assistants and ultimately can respond to my questions and recommend my likes and dislikes based upon our prior behavior.

What is your next move online?

-Mike

www.MikeToner.com

Social Media is about engagement, right?

Yes, but maybe you started off with social media the way I did; quietly listening while learning the ropes, lurking and not really being social at all!

In fact, my first tweet was on October, 26th 2007. Great, except- I sent 15 tweets in the first month and not one was an @ message! I wasn’t talking to anyone… I wasn’t there yet.

Today, I am somewhere between participation and relationship building with regards to social media. I’ve made the mind shift from 1-way to 2-way, although I sometimes find myself reverting back to my old 1-way ways.

This almost implies tuning out a little, doesn’t it?

In order to concentrate on providing value, I may need to block out some of the noise. Perhaps stepping out of the echo chamber will allow me to focus on the task at hand. A Tim Ferriss’esque idea -no doubt.

During my own adoption of social media, I focused heavily on reading and listening, so much so- that this has become a comfort zone for me to run back to. Recently, I have stopped reading my google reader everyday. Instead, I am going to do some thinking of my own and stop relying on old meme’s to create new content.

I hope that by eliminating distractions I will be able to provide quality information and value to my network.

Where are you on the social media curve?

-MikeToner

www.MikeToner.com

College students about to enter the workforce during these weak economic times have an opportunity to control what their potential employers will know and need to know about them- at least more than a paper resume could ever show. It wasn’t so long ago that I was applying for my job and I relied predominately on a piece of 8 1/2 x 11 1/2 piece of paper.

I crammed as much text as possible onto that resume. My reputation lay in the hands of the information I presented here and maybe the three individuals I list at the bottom as references.

If Barrack Obama taught us anything over the course of his campaign it was how influential an online resume can be. He built an online network unlike any other and used it to supplement his traditional campaign.

In the end, he used social media to get the job, so-to-speak.

The blending of real world networking and online social networking can be the difference between getting your first interview and getting your first job.

For the seniors in college, I encourage you to think about hard your facebook profile and yes, delete pictures that put your reputation in question. Share your life online, share your experiences, but share wisely.

Your employers will google you.

Those results are your new resume.

Here’s a little video of my time out at the 2009 Consumer Electronic Show in Las Vegas last week.

I had a great time out in Vegas. It was my first trip to SinCity and to be honest, it was an easy test of my self-control. I played craps for about an hour and stayed clear of the slot machines. In old Vegas, I did play $5 blackjack, but all in all, I’ve still got my dignity AND my money.

In the video, the little netbook is from iRiver. The e-cigarette doesn’t have any nicotine nor a flame. It runs on a battery and is more or less a heated concoction of flavored steam. The Segway-table is an interesting use of an existing technology.

Pleo, the robotic baby dinosaur was a little too life like, but would make some kid really happy.

The coolest thing I saw didn’t make the video, mostly ’cause I met the guy on the monarail. This guy was wearing a flashlight looking thing on his belt and his T-shirt said something like, “As I walk, I’m charging my cell phone.” Essentially, the flashlight holster was a battery charger, called nPower PEG. It relies on the frequency movement you generate while walking to store the energy and charge whatever you want via a USB port.

Imagine harnessing wave energy with buoys placed out in the ocean. It can work to store and re-purpose the extra energy being produced just about anywhere. Very cool.

-Mike Toner

www.MikeToner.com

This is a follow up to my thoughts from Monday’s post on customer service.

I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright intended the script to be performed, mostly a larger depiction of reality.

Now lets take customer service as a new character role:

Service Provider: Not always seen as a hero, SP is the complicated antagonist of the play. After generations of observing good service he or she uses their experience, along with the desire to help to increase the position as a service provider. He or she is often forced to depend on the kindness of their customers.

On the flip side, it’s often difficult to recognize good customer service and even harder to BE A good customer. Yes, that’s right, as the customer you must be willing to listen and be receptive to the service offered to you.

Customer: Often not ready for a new process or sequence and can be easily caught off guard. During his or her ‘demanding moments,’ customer is at their worst. In contrast, the quieter times seem good and this leading character will willingly engage in an interchange of questions and answers with SP.

As an audience member, there are certain rules or etiquettes that should be followed by all parties involved. As with theatre, there is an expectation that the show will be professional.

Do you recognize good customer service? Moreover, are you good at being a customer?

What characteristics does each portray?

Photo by: Tabbi Kat

Welcome to the totally redesigned MikeToner.com! This is the third redesign I’ve been through. The first website I created back in June 2002 was a static iWeb site hosted via godaddy with a blog that was really hard to update. I was having to manually update blog posts to my site via FTP. This made things way too difficult!

I made the decision after graduating college to move my blog to a blogger site that was much easier to update. The link to my blog was sort of cheesy though. It was hosted on the static site (as shown above) but linked to the blogger website- http://mike-toner.blogspot.com/

It made my life easy, but I felt like I was sacrificing design for convenience. I wanted the ability to really customize it.

So, here we are… Welcome to MikeToner.com version 3.0. I have upgraded to wordpress, designed a logo and created a custom theme with the help of Tony at Razolution. Bascially, I wanted a design that demonstrates my unpredictable style but kept the business of the blog in the forefront. What do ya think? Did we accomplish that?

With the redesign comes a re-focus. I have “re-thought” my use of this site and made a conscious decision to be more involved with my friends, colleagues and clients via the internet. I have begun to realize a fusion of my work life and personal life and hope that I can help facilitate the integrations of work and play via my website.

I know that my positive outlook on life is something I want to share. I know that my relationship is something I want to be open about; I know that that I love my job and want to talk about the lessons I learn and share my knowledge of marketing and social media with you.

This is going to be a hard balance to achieve- so stick with me here. Perhaps think about signing up for the email subscription at the top?

On Thursday I’ve got a video which I think you’ll enjoy.

-Mike Toner

www.MikeToner.com

Yesterday I had an opportunity to speak to a group of graduate students earning their degree in Strategic Public Relations at George Washington University. I focused primarily on the Social Media Press Release and what steps they can take as PR professionals to create shareable, interactive news releases.

Here are two questions from the class:

My Answer:

Sure, if you felt it would be well received you could include an SMPR as an HTML document in the body of an email; however, each journalist or blogger will vary on how they prefer to receive press releases.

What’s your answer?

How would you think organizations should email SMPR formatted news? In an email, a link…?

Question #2

My Answer:

I am not sure how many journalists or bloggers are publishing the full text press release to begin with? Of course there are certain news sites have automated, full text postings of the press release in which the SMPR may or not be retained, depending on technical limitations of the news site. In general, I would venture to say that the SMPR does not lend itself to full text re-posting, but rather- it seems to lend itself to well-reasoned and well informed reporting, thus encouraging the journalist or blogger to use the facts presented to craft their story.

Please feel free to leave some comments and help answer the questions from these students.

I believe that humans associate peace with individual responsibility and with equality. With all the talk of social media being about conversations, why not talk about something other than the medium itself. Why not peace?

There is no doubt that we must turn to grass roots efforts and cultural understanding to define peace. Most would agree that peace does not happen in the transactions of state leaders and governments, but that peace occurs in the transformations of whole societies through social revolution which crosses states and ignores borders to connect people and groups globally.

Isn’t social media, including the values of transparency, authenticity, respect and accountability and a step in the right direction?

Peace has to be social.