listen

All posts in "listen"

Act Right!

This is a follow up to my thoughts from Monday’s post on customer service. I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright... Read More →

We Are All communicators

“First seek to understand, then seek to be understood.” Interpersonal communication is the process of sending and receiving information or more easily described as: communicating with another person. This communication can be verbal or nonverbal. The idea is simple, but the implications are monstrous. It seems so easy to say, “I communicate well with others.” But how... Read More →