When there is a mission involved people are more likely to share and care…

My mission is to share with you information and opinions from other people that influence me. I believe that if I can share their passions I can help create a more positive influence in the lives of those around me.

“If you get it, share it” sorta‘ thing…

Here’s a look inside my friends and heroes and while some may not know this firsthand, I admire and learn from you and get my daily dose of humor from you:

These are professionals, leaders, comedians, photographers, teachers, in no particular order:

Tripp, in Living the Truth, your demeanor and outlook always remind me of something larger than myself. Tripp sums a lot of my unwanted anxiety when he writes, “My stress and my worries are often slightly out of perspective.”

Jake: The future is safe with you teaching the next generation of leaders.

Lackeyman, you had the guts to change your major, pursue your dreams and turn your passion for photography, video and allthings multimedia into your life’s work.

Rob, you continually push the envelope with your comedy and your writing.

Geoff, you are a true social believer in social media for social good. I continue to learn the importance of putting the team before the individual- something I believe in and understand the challenge it has become in public relations.

Jonathan, I admire your entrepreneurial spirit.

Meghan: You have an opportunity to influence the direction of the US Army‘s future social media policy and how we learn and communicate with soldiers and their families and all American’s via these new mediums.

Mike: You rocked the DC Improv- keep making jokes.

The past few weeks have been alive with inspiration and hope for me. I am working on blog post which I hope to share sooner than later that involves an editorial calendar and the best way I can convey what this blog is supposed to be about.

I’ve got my mission.

I’ve got my outline.

Stay tuned…

This is a follow up to my thoughts from Monday’s post on customer service.

I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright intended the script to be performed, mostly a larger depiction of reality.

Now lets take customer service as a new character role:

Service Provider: Not always seen as a hero, SP is the complicated antagonist of the play. After generations of observing good service he or she uses their experience, along with the desire to help to increase the position as a service provider. He or she is often forced to depend on the kindness of their customers.

On the flip side, it’s often difficult to recognize good customer service and even harder to BE A good customer. Yes, that’s right, as the customer you must be willing to listen and be receptive to the service offered to you.

Customer: Often not ready for a new process or sequence and can be easily caught off guard. During his or her ‘demanding moments,’ customer is at their worst. In contrast, the quieter times seem good and this leading character will willingly engage in an interchange of questions and answers with SP.

As an audience member, there are certain rules or etiquettes that should be followed by all parties involved. As with theatre, there is an expectation that the show will be professional.

Do you recognize good customer service? Moreover, are you good at being a customer?

What characteristics does each portray?

Photo by: Tabbi Kat

As I headed to the Kennedy Center last night for a show, I began thinking about the preparation involved in stage production and what an immense undertaking it is. The behind the scenes work takes months to produce a seemingly effortless result; the performance.

I was always taught that the trick to acting is to make each performance seem like the first time. To make each word and motion authentic to the moment, current and un-contrived.

I believe the same idea applies to real life and to business, especially from a customer service standpoint. Each interaction with a customer or client should feel real, not a canned corporate answer and definitely should not sound like a rehearsed script.

No matter the interaction, act as though you are the only personal contact that the customer has with your company. Be prepared and behave as though the entire company’s image depends on you.

More on this tomorrow…

Photo by: Beck Exposed

I’ve been thinking and talking a lot about self-responsibility lately. I think we can all agree that the things we choose to do each day are all to often the result of a habit. I could outline my entire morning routine, you could too I’m sure. Our morning routines are made entirely out of habit. Alarm, Snooze, Shower, Brush Teeth, Coffee…etc.

Now, what happens when something affects your routine? What is your first response if the shower is cold? What about if the alarm didn’t go off? Do you think negatively? Is it someone else’s fault?

Life has its daily challenges and while we are all faced with difficulties, I believe we must find ways to understand that life is not meant to be a struggle. Life should be enjoyed and you have the opportunity to succeed everyday.

I realize that avoiding negativity is hard. Change is hard, even if it’s over quickly- but the more you know what your larger goals are the less the little defeats will affect your overall mindset. You can always choose to focus on the positive

“It’s All Good!” is meant to outline my daily experiences and hopefully offer some insight into the way I approach and learn from the people and situations I encounter in my daily life.

It is a true learning experience to understand and believe that methods affects effect and outcomes depend on actions.

How you live your life everyday is determined by the goals you set and how you hold yourself responsible for meeting those goals, despite any small bumps in your path.

Be responsible.

Any good magician will tell you that the method employed during a trick will ultimately change how the audience views the overall performance. This is true for most aspects of life.

The vocabulary you use during a discussion will change how your message is interpreted by the receiver. Politicians are one of the best examples of people who choose their words carefully to help elicit a favorable response from their listeners.

In the realm of leadership, one must be willing to move with the converstation and choose a method of comunicating that will create the best outcome for all parties involved.

The way you present your message will affect how the message is received.

Method affects effect.