Mike Toner | Web Design, SEO & Social Media » conversation

Is Social Media Valuable for Your Business?

Mike Toner — Wed, 13 Jul 2011 13:59:27 +0000

Organizations are learning what is most important in managing social media- namely, being agile enough to take an opportunity and use it to respond and engage with customers online and make social media valuable.

[box]Social media is rapidly transforming the way organizations communicate with customers. As a cost-effective way to engage online, social media gives companies broader reach beyond traditional communication methods like email. With a simple post or tweet, businesses can promote products and services, provide instant feedback or support, creating an online community of brand enthusiasts. Staying competitive in today’s fast moving business landscape requires a solid social media strategy.[/box]

The online landscape is more transactional than ever before. As communicators, we have to focus on engagement and what customers do with our products or services. This emerging conversation is facilitated through social media tools- however the tools themselves don’t do your job for you.

“Hitting send on a tweet, or posting a status update on Facebook isn’t the same as doing your job.”- Mike Toner

Nielsen says “people visit 2.9 sites a day, and one of them is Facebook.” In making the case for social media as a business/ communication tool- you will not hear anything more significant than that statement.

If you’re not on social media then you’re ignoring where your best customers spend one-third of the day.

Below is an great infographic which illustrates the WHY, the HOW and the WHO of social media.

WHY should we interact with potential customers on social media?
HOW does social media integrate with your businesses communication strategy?
WHO is already integrating social media as part of their overall business objectives?

Source: #E2sday, Social Cast Blog

Mike Toner

Mike Toner is a freelance web designer from Arlington, Virginia. During the day he works as a Web Content Manager for CSC. By evening, he’s a husband, dog owner and runner. Toner writes about Social Media, SEO and overall online visibility as well as digital marketing trends.

Social Media and The Next Frontier

Mike Toner — Wed, 31 Mar 2010 10:00:01 +0000

For the last year or so there was a lot of hype surrounding the use of social networks from a marketing and public relations perspective. Then came the question of ROI on Social Media.

Look at how far we’ve come…

I am happy to say that in the world of online interaction… we are moving on.

Over the last year we have figured out to engage, track and leverage social networks as a piece of our organizations marketing and PR efforts. Now that we’ve done that…What’s next, you say?

The Internet is leaving the computer at home. We are taking the internet with us everyday on our blackberry, iphones, droids etc.

We are able to access information on the web from virtually every place on earth, no pun intended…(it’s not virtual, it’s real…)

The Future is in the palm of your hand..in the form of a mobile phone/device…

One day soon, my blackberry will ping me when the dryer is done and my refrigerator will send me a message when it is time to buy more Dr. Pepper after sensing that the refrigerator is low on soda.

When thinking about the next use of mobile devices what do you imagine? I think appliances, cars and tv’s will the the first things to ‘communicate’ with my mobile phone… what do you think?

I believe we are also going to watch our mobile devices become our keys, phones & wallets combined…

Mobile is the pre-cursur to the Semantic Web..or the Personal Web…the cloud?, er 3.0….ohh no…here we go again…

The Future Internet – Web 3.0: http://www.youtube.com/watch?v=off08As3siM

Mike Toner

Making Social Media Valuable

Mike Toner — Tue, 26 Jan 2010 03:21:35 +0000

Social media took a wild ride last year as businesses and organization began accepting it as a serious business tool.

Tonight, I am speaking to a group of business students at Howard University who are dedicated users of web 2.0 but are looking to be the next ‘gatejumper’ in the world wide web. I plan to talk about Reputation Management online AND the human aspect of becoming a web aficionado. The first point will detail ways you can build online influence using the internet.

“The Internet has leveled the playing field for media, merchandise, communication, location and many other areas.” – Trust Agents

My second point will talk about how involvement in social media will inevitably lead to the risk of “one-way intimacy”- when you are simply pushing your message out to an audience. The important point here is that brands earn our attention through personal intimacy, we must maintain that human touch. We all recognize that companies need to change and begin participating- your job is to find out how to make twitter valuable for your employer or for your own business.

Here is the secret, tie in social media to the overall business goals, not just web-related goals. Track leads and sales from social networking to understands the true impact.

Listen Listen Listen

Lastly and most importantly, don’t focus so much on you and your message. Figure out how you can help FIRST then speak up.

Website Resources:

Mixergy – Online Business Tips from Successful Entrepreneurs

FastCompany.com – Where ideas and people meet | Fast Company

Books:

Here’s a book I read recently and one that should be in any entrepreneurs bookcase:

Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust

Mike Toner

Go Humans Go!

Mike Toner — Thu, 10 Sep 2009 11:00:49 +0000

When there is a mission involved people are more likely to share and care…

My mission is to share with you information and opinions from other people that influence me. I believe that if I can share their passions I can help create a more positive influence in the lives of those around me.

“If you get it, share it” sorta‘ thing…

Here’s a look inside my friends and heroes and while some may not know this firsthand, I admire and learn from you and get my daily dose of humor from you:

These are professionals, leaders, comedians, photographers, teachers, in no particular order:

Tripp, in Living the Truth, your demeanor and outlook always remind me of something larger than myself. Tripp sums a lot of my unwanted anxiety when he writes, “My stress and my worries are often slightly out of perspective.”

Jake: The future is safe with you teaching the next generation of leaders.

Lackeyman, you had the guts to change your major, pursue your dreams and turn your passion for photography, video and allthings multimedia into your life’s work.

Rob, you continually push the envelope with your comedy and your writing.

Geoff, you are a true social believer in social media for social good. I continue to learn the importance of putting the team before the individual- something I believe in and understand the challenge it has become in public relations.

Jonathan, I admire your entrepreneurial spirit.

Meghan: You have an opportunity to influence the direction of the US Army‘s future social media policy and how we learn and communicate with soldiers and their families and all American’s via these new mediums.

Mike: You rocked the DC Improv- keep making jokes.

The past few weeks have been alive with inspiration and hope for me. I am working on blog post which I hope to share sooner than later that involves an editorial calendar and the best way I can convey what this blog is supposed to be about.

I’ve got my mission.

I’ve got my outline.

Stay tuned…

Mike Toner

Dive Into the Social SOUP

Mike Toner — Thu, 02 Apr 2009 10:30:41 +0000

For those who think facebook is the extent of your online persona – think again. We are entering a new era and those migrating into social networks are quickly learning how to communicate online.

I like the idea that we are collectively learning and brainstorming how to use social media. Do you think it is a learned skill…?

In Here Comes Everybody: The Power of Organizing Without Organizations, Clay Shirky discusses the mass amateurization that comes with social media and what “happens when people are given the tools to do things together, without needing traditional organizational structures.”

So, are you ready to dive in?

S is for Social

Social Media has given individuals an online platform to facilitate the sharing of information. We share ideas, songs, powerpoints- you name it, you can find opinions and ideas about that topic online and this information is now within your social network.

O is for Openness

The social web encourages transparency. There is no way to hide what you say online, everything is searchable and archived. The Freedom of Information age is upon us.

U is for Ubiquitos

Access will be mobile, allowing for constant interacting among individuals through virtual, online portals.

P is for Privacy

The internet and the information being gathered by google, facebook, linkedin, gist and twitter is a gold mine for marketers who want to anticipate our next move and find creative uses of GPS enabled location-tracking devices, like cell phones. When and where I’ll be hungry is a great place for a sidewalk lunch-special sign, isnt it?

What does all this lead to?

Well, it leads to the to optimization of the optimizer or a place where machines can analyze all the data on the Web, and computers behave like personal assistants and ultimately can respond to my questions and recommend my likes and dislikes based upon our prior behavior.

What is your next move online?

-Mike

www.MikeToner.com

Mike Toner

Rounding a Social Media Curve

Mike Toner — Tue, 03 Mar 2009 11:00:10 +0000

Social Media is about engagement, right?

Yes, but maybe you started off with social media the way I did; quietly listening while learning the ropes, lurking and not really being social at all!

In fact, my first tweet was on October, 26th 2007. Great, except- I sent 15 tweets in the first month and not one was an @ message! I wasn’t talking to anyone… I wasn’t there yet.

Today, I am somewhere between participation and relationship building with regards to social media. I’ve made the mind shift from 1-way to 2-way, although I sometimes find myself reverting back to my old 1-way ways.

My ultimate goal is to, “Share more value with the blogosphere than [I] you take from the blogosphere”- mixmedia

This almost implies tuning out a little, doesn’t it?

In order to concentrate on providing value, I may need to block out some of the noise. Perhaps stepping out of the echo chamber will allow me to focus on the task at hand. A Tim Ferriss’esque idea -no doubt.

During my own adoption of social media, I focused heavily on reading and listening, so much so- that this has become a comfort zone for me to run back to. Recently, I have stopped reading my google reader everyday. Instead, I am going to do some thinking of my own and stop relying on old meme’s to create new content.

I hope that by eliminating distractions I will be able to provide quality information and value to my network.

Where are you on the social media curve?

-MikeToner

www.MikeToner.com

Mike Toner

Writing Practice

Mike Toner — Mon, 23 Feb 2009 02:58:26 +0000

Sometimes a case of writers block takes a change of scenery, a new journal and a nice pen to get my thoughts and ideas onto the paper.

As you may have noticed, I write with a rational, cause-and-effect tone. This is me, this is how I write, but often I get stuck in this cause and effect mindset.

It makes sense- we all find a way to do thing things we’re good at. We all like to practice the things we enjoy and we continually do the things which we know we can complete, right?

“Practice means to perform, over and over again in the face of all obstacles, some act of vision, of faith, of desire. Practice is a means of inviting the perfection desired.”- Martha Graham

So, I’m gonna step out of my comfort zone and start practicing the hard things.

Writing with emotion is hard for me.

Mike Toner

Don’t Look Like a Fool: Your Online Resume

Mike Toner — Wed, 04 Feb 2009 12:00:44 +0000

College students about to enter the workforce during these weak economic times have an opportunity to control what their potential employers will know and need to know about them- at least more than a paper resume could ever show. It wasn’t so long ago that I was applying for my job and I relied predominately on a piece of 8 1/2 x 11 1/2 piece of paper.

I crammed as much text as possible onto that resume. My reputation lay in the hands of the information I presented here and maybe the three individuals I list at the bottom as references.

If Barrack Obama taught us anything over the course of his campaign it was how influential an online resume can be. He built an online network unlike any other and used it to supplement his traditional campaign.

In the end, he used social media to get the job, so-to-speak.

The blending of real world networking and online social networking can be the difference between getting your first interview and getting your first job.

For the seniors in college, I encourage you to think about hard your facebook profile and yes, delete pictures that put your reputation in question. Share your life online, share your experiences, but share wisely.

Your employers will google you.

Those results are your new resume.

Mike Toner

Act Right!

Mike Toner — Wed, 07 Jan 2009 12:38:05 +0000

This is a follow up to my thoughts from Monday’s post on customer service.

I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright intended the script to be performed, mostly a larger depiction of reality.

Now lets take customer service as a new character role:

Service Provider: Not always seen as a hero, SP is the complicated antagonist of the play. After generations of observing good service he or she uses their experience, along with the desire to help to increase the position as a service provider. He or she is often forced to depend on the kindness of their customers.

On the flip side, it’s often difficult to recognize good customer service and even harder to BE A good customer. Yes, that’s right, as the customer you must be willing to listen and be receptive to the service offered to you.

Customer: Often not ready for a new process or sequence and can be easily caught off guard. During his or her ‘demanding moments,’ customer is at their worst. In contrast, the quieter times seem good and this leading character will willingly engage in an interchange of questions and answers with SP.

As an audience member, there are certain rules or etiquettes that should be followed by all parties involved. As with theatre, there is an expectation that the show will be professional.

Do you recognize good customer service? Moreover, are you good at being a customer?

What characteristics does each portray?

Photo by: Tabbi Kat

Mike Toner

Make Every Performance Seem Like the First

Mike Toner — Tue, 06 Jan 2009 00:42:48 +0000

As I headed to the Kennedy Center last night for a show, I began thinking about the preparation involved in stage production and what an immense undertaking it is. The behind the scenes work takes months to produce a seemingly effortless result; the performance.

I was always taught that the trick to acting is to make each performance seem like the first time. To make each word and motion authentic to the moment, current and un-contrived.

I believe the same idea applies to real life and to business, especially from a customer service standpoint. Each interaction with a customer or client should feel real, not a canned corporate answer and definitely should not sound like a rehearsed script.

No matter the interaction, act as though you are the only personal contact that the customer has with your company. Be prepared and behave as though the entire company’s image depends on you.