Even when I was younger I was always questioning the process of everything. This habit led me to seek out and follow the process and those implementing the policies & procedures around me.
Who were these people in charge?
Whether in university leadership programs or professional associations I have taken an interest in the steering mechanisms behind [...]

For those who think facebook is the extent of your online persona – think again. We are entering a new era and those migrating into social networks are quickly learning how to communicate online.
I like the idea that we are collectively learning and brainstorming how to use social media. Do you think it is a [...]

Social Media is about engagement, right?

Yes, but maybe you started off with social media the way I did; quietly listening while learning the ropes, lurking and not really being social at all!
In fact, my first tweet was on October, 26th 2007. Great, except- I sent 15 tweets in the first month and not one was [...]

The blending of real world networking and online social networking can be the difference between getting your first interview and getting your first job.

This is a follow up to my thoughts from Monday’s post on customer service.
I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright intended [...]