Social media took a wild ride last year as businesses and organization began accepting it as a serious business tool.
Tonight, I am speaking to a group of business students at Howard University who are dedicated users of web 2.0 but are looking to be the next ‘gatejumper’ in the world wide web. I plan to [...]

Even when I was younger I was always questioning the process of everything. This habit led me to seek out and follow the process and those implementing the policies & procedures around me.
Who were these people in charge?
Whether in university leadership programs or professional associations I have taken an interest in the steering mechanisms behind [...]

This is a follow up to my thoughts from Monday’s post on customer service.
I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright intended [...]

Do marketers avoid being persuaded by their own art?
Or do marketers love the hypnosis that comes from their own craft?
Over the past 3 years I’ve worked with a lot of marketing and PR professionals. As a result of the work I see happening around me I have become much more aware of my surroundings and [...]

I’ve been thinking and talking a lot about self-responsibility lately. I think we can all agree that the things we choose to do each day are all to often the result of a habit. I could outline my entire morning routine, you could too I’m sure. Our morning routines are made entirely out of habit. [...]