For as long as I can remember I have always participated in the Easter tradition of Lent. Each year, right around the beginning of March my family and friends begin discussing what they are giving up for Lent.  This is usually defined as the tradition of personal sacrifice for the 40 days and 40 nights... Read More →

As American Education Week comes to to an end I believe we are entering an era that requires drastic measures to ensure the success of America's school system. The results of the National Assessment of Education Progress released Thursday display the sames issues that emerge time and time again on other standardized tests. There is a substantial difference between the performance of whites and minorities, between middle class and poor. There are so many external factors affecting a students success. Read More →

Earlier today the Department of Education issued the results of the National Assessment of Educational Progress (NAEP) Grade 12 Reading and Mathematics National and Pilot State Results. School LockersToday's report suggests that high school seniors' achievement in reading and math isn't rising fast enough to prepare them to succeed in college and careers. Reading results have improved since 2005, but are still below the level of 1992. Math scores also show only incremental gains over four years ago. Read More →

Everyday nearly 50 million students head off to approximately 99,000 public elementary and secondary schools around the country and before the school year is out, an estimated $540 billion will be spent related to their education. In part 2 of What Makes a Great a Teacher I asked a friend of mine who is in her 4th year of teaching what she thought was driving successful students in America's schools? ... Read More →

The 89th Annual American Education Week-Nov. 14-20, presents all Americans with an opportunity to celebrate public education and honor individuals who are making a difference in ensuring every child receives a quality education. My mother has always been a source of inspiration and I credit her for my interest and passion for quality education in America's schools. I can't think of a better way to honor educators than to highlight my mother's own contribution to public education. She has taught in the Virginia Public school system for 29 years. Read More →

The web is progressing, it is learning. The fundamentals are the same. It's still the Google algorihtm- it's just smarter- it knows YOU, displaying results in a different way. Relying on your personal search history as a key factor in Google's quest to deliver a quality search experience which means: PERSONALIZED search results. Read More →

For the last year or so there was a lot of hype surrounding the use of social networks from a marketing and public relations perspective. Then came the question of ROI on Social Media. Look at how far we’ve come… I am happy to say that in the world of online interaction… we are moving... Read More →

Social media took a wild ride last year as businesses and organization began accepting it as a serious business tool. Tonight, I am speaking to a group of business students at Howard University who are dedicated users of web 2.0 but are looking to be the next ‘gatejumper’ in the world wide web. I plan... Read More →

Even when I was younger I was always questioning the process of everything. This habit led me to seek out and follow the process and those implementing the policies & procedures around me. Who were these people in charge? Whether in university leadership programs or professional associations I have taken an interest in the steering... Read More →

This is a follow up to my thoughts from Monday’s post on customer service. I believe that every conversation with a potential customer is a representation of the larger organization; you are now acting as the company. In the same way, every performance for a stage actor is a representation of the way the playwright... Read More →